What is Luna AI's Premium Security?

Luna AI: Premium Security Service, is a plan which includes Professional-Monitoring and Send Help features to enhance your home safety. The plan includes state of the art AI powered person detection to generate alarms when an intruder is detected, it also offers up to 180 days of alarm video clip storage, providing comprehensive security coverage.

What is the professional monitoring service and how does it work with the Luna AI Application?

When an alarm is triggered by a person detected in the camera's view, the system notifies the owner and shared users through the app. If there is no immediate response from any of the users, the system escalates the situation by sending SMS alerts to all users. If these contacts also fail to respond, professional monitoring agents are alerted to assess the urgency of the situation. Based on their assessment, they may dispatch the appropriate authorities to ensure the situation is handled promptly.

Example Scenario: Suppose the alarm is triggered by a break-in at 2:00 AM. The primary contact is asleep and doesn't respond to the alert on their phone. The system then sends SMS notifications to the two secondary contacts. If neither responds, the monitoring agents are alerted at 2:05 AM, who then decide to dispatch the police to the location, ensuring the incident is addressed even in the absence of a user response.

What is the Alarm History feature in the Professional Monitoring system?

The Alarm History feature is designed to track and log every action related to your security system's armed status, including arming, disarming, alarm triggers, and dismissals. This log provides a reliable record for security audits, helping users review past incidents and ensure compliance with safety protocols. The logs are stored for 180 days in the cloud that you can go back and review with ease by selecting particular days and filters.

Example Scenario: Imagine you arm your security system at 7:00 AM before leaving the house. Later in the day, an intruder triggers the alarm at 3:15 PM. The system logs both events, including the arming action and the alarm trigger, with exact timestamps and the camera that detected the movement. This log can later be reviewed to understand the sequence of events.

How are different alarm-related actions logged in the system?

Each action related to the alarm system—such as arming or disarming, triggering an alarm, confirming or dismissing it, and dispatching resources—is meticulously logged with detailed information. The logs include timestamps, the names of the individuals involved (like the user or the Monitoring Agent), and specific details about the event. This thorough logging process ensures that all actions are recorded for future reference, providing a comprehensive history that can be reviewed during audits or in response to inquiries.

Example Scenario: At 11:00 PM, you arm your security system in "Outdoor Only" mode. The system logs this action with a timestamp: "The system was armed (Outdoor Only) at 11:00 PM by John Doe." Later, at 2:30 AM, an alarm is triggered by the backyard camera, which is then logged as: "The alarm was triggered by Backyard Camera at 2:30 AM." These logs help in tracing the sequence of actions in case of any security breaches.

Can I share my security system with my Spouse and other family members?

Yes! You can easily share your security system with your spouse and family members by inviting them through the app. Once added, they'll have full access to arm and disarm the system, dismiss alarms, and view live video and past events from your security cameras. All invited users share the same access level, making it simple for everyone to stay connected and help keep your home safe—no need to manage individual permissions! It’s a seamless way to involve your loved ones in your home’s security.