FAQ
- Unable to reset the camera although it is connected to a power source.
- Why Didn’t I Receive a Verification Email?
- Why Does My Camera Keep Going Offline?
- Why Won’t My Camera Connect to 2.4GHz WiFi?
- How to reset your Luna AI camera.
- Luna AI Security Plans
- Can I use the camera at a different location from it's initial setup?
- Troubleshooting unable to connect or pair the camera to home WiFi using Luna AI App.
- Troubleshooting camera appearing as Offline or difficulty connecting to Liveview
- How can I share my camera with my family?
- Why consider a subscription?
- Are there any additional cost after purchasing a camera?
- How can I understand Light Bulb's three modes: Intelligent mode, Classic mode and full color mode
- Why did my camera fail to connect？
- How can I tell if my Wi-Fi router frequency is 2.4 GHz or 5 GHz?
- What is the Alarm History feature in the Professional Monitoring system?
- How does the Professional Monitoring notify users about alarms, and what happens if there is no response?
- What steps does Professional Monitoring take if no one responds to an alarm?
- How are different alarm-related actions logged in the system?
- What is the role of Cops Operators in managing alarms, and how do they ensure timely responses?
- What is Luna AI's Premium Security?