What is the role of Cops Operators in managing alarms, and how do they ensure timely responses?

Cops Operators play a crucial role in managing alarms, especially when there is no immediate response from the users. If an alarm is triggered and not promptly addressed, operators are notified and take over the situation. They evaluate the urgency of the alarm, make decisions about dispatching police, medical, or fire services, and attempt to contact all relevant parties via phone. Their intervention ensures that all alarms are thoroughly investigated and that appropriate measures are taken to maintain security.

Example Scenario: At 6:00 AM, an alarm is triggered, but there’s no response from the primary contact or invitees. The Cops Operator, realizing the urgency due to the person detected near a potentially vulnerable area, decides to dispatch the police at 6:05 AM. The operator logs this decision, including the time and rationale, ensuring the response is timely and appropriate even without direct user input.