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Please ask your friend or family member to download the Luna AI app on their phone and register an account. After that, you can invite their account by going to "My Spaces & Sharing" in "User Setti...

A subscription unlocks a range of advanced features and benefits, offering greater value and enhanced functionality: Enhanced AI Detection: Take advantage of our advanced AI technology, which incl...

Basic camera functions are available at no extra cost. However, to access enhanced features such as cloud storage and advanced AI capabilities, a subscription is required (new users enjoy a 15-day ...

Intelligent Mode When the light is dim, it switches to black and white night vision, and the infrared light turns on. After a motion event is triggered, the white light turns on, displaying a full-...

Luna devices can be categorized into three types: 2.4G Device 2.4G + BLE Device 2.4G & 5G + BLE Device 2.4G Device For 2.4G devices, please follow these steps: 1. Ensure Compatibility with Your R...

If you have a single-band Wi-Fi router, your Wi-Fi operates at 2.4 GHz. For dual-band routers, follow these steps to determine the frequency: Connect to Wi-Fi: Connect your computer to the Wi-Fi ...

The Alarm History feature is designed to track and log every action related to your security system's armed status, including arming, disarming, alarm triggers, and dismissals. This log provides a ...

When an alarm is triggered, the system first attempts to notify the primary contact (Ctv) through the app. If there is no immediate response, the system escalates the situation by sending SMS alert...

If neither the primary contact nor the secondary invitees respond to an alarm, the system escalates the situation to Cops Operators. These operators will assess the urgency and may decide to dispat...

Each action related to the alarm system—such as arming or disarming, triggering an alarm, confirming or dismissing it, and dispatching resources—is meticulously logged with detailed information. Th...