What steps does Professional Monitoring take if no one responds to an alarm?

If neither the primary contact nor the secondary invitees respond to an alarm, the system escalates the situation to Cops Operators. These operators will assess the urgency and may decide to dispatch emergency resources. Additionally, they will attempt to contact all involved parties via phone calls. If there is still no response, the operators will take necessary actions based on the situation, ensuring that the alarm is addressed, even in the absence of a direct response from users.

Example Scenario: An alarm is triggered at 4:00 PM, but none of the contacts respond to the SMS alerts. The Cops Operator calls the primary contact at 4:03 PM, but there’s no answer. After trying all contacts, the operator assesses the situation and decides to dispatch the fire department, suspecting a potential fire, given the camera's detection of smoke.