Why did my camera fail to connect？

Luna devices can be categorized into three types:

• 2.4G Device
• 2.4G + BLE Device
• 2.4G & 5G + BLE Device

2.4G Device

For 2.4G devices, please follow these steps:

1. Ensure Compatibility with Your Router

• Verify that the router you're trying to connect to supports only 2.4G (single band).

Please check the article below to tell your Wi-Fi router frequency

• https://instaviewhomesupport.zendesk.com/knowledge/editor/01J68XQC2AJW7R18MY3H2HWDJZ/en-us?brand_id=25259800769428

2. Troubleshooting QR Code Scanning Issues

• Initial Setup:

  • Power on your Luna AI Powered Camera.
  • You should hear a voice prompt: “Welcome to Luna AI Powered Camera. Please scan the QR code on the back of the camera and follow the instructions on the app to pair your camera.”

• Check the LED Light:

  • Observe the LED light on the camera.
  • If the LED is flashing blue, the camera is actively seeking to pair and waiting for the QR code.

• Positioning the QR Code:

  • Ensure the QR code on the back of the camera is clean and undamaged.
  • Hold your smartphone or tablet with the QR code displayed on the screen about 3-6 inches away from the camera lens.
  • Center the QR code within the camera's view.

• Lighting Conditions:

  • Ensure you are in a well-lit environment.
  • Avoid any glare or reflections on the QR code.

• Using the App:

  • Open the Luna AI app on your device.
  • Follow the on-screen instructions to initiate the pairing process.

• Troubleshooting Tips:

  • If the camera doesn’t scan the QR code, try adjusting the distance between the device and the camera.
  • Ensure no obstructions are between the camera lens and the QR code.
  • Restart the camera and app if the issue persists.

2.4G + BLE Device

1. Power On the Device

• Ensure the device is powered on. The periodic flashing of the blue LED light indicates that the device is broadcasting Bluetooth signals.

2. Enable Bluetooth Access

• On your smartphone, ensure that all Bluetooth-related permissions are granted to allow the app to detect the device's Bluetooth signals.

3. Ensure Router Compatibility

• Remember that this device operates on 2.4G only. Ensure that the router you're trying to connect to supports only 2.4G (single band).
• During pairing, the device will use Bluetooth to scan for available Wi-Fi networks and display them in the app. If your desired Wi-Fi network does not appear, the router may be operating on 5G, which is incompatible with this device. Please ensure you are using the correct router.

2.4G & 5G + BLE Device

1. Power On the Device

• Ensure the device is powered on. The blue LED light should flash periodically, indicating that the device is broadcasting Bluetooth signals.

2. Enable Bluetooth Access

• On your smartphone, ensure that all Bluetooth-related permissions are granted so the app can detect the device's Bluetooth signals.