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If your are unable to reset the camera, follow these troubleshooting steps: 1. Check the Power Connection Use the original power adapter and cable provided with the camera. Third-party accessor...

If you didn’t receive a verification email after signing up for Luna AI, follow these steps to troubleshoot the issue: 1. Check Your Spam or Junk Folder Sometimes, emails may be filtered into your...

The InstaVision app is designed to maintain a stable connection even with low network speeds. However, if your camera appears offline, it means the camera has lost its internet connection. Here are...

If you're having trouble connecting your InstaVision camera to WiFi, follow these troubleshooting steps to ensure a smooth setup. Before You Begin: Setup Best Practices Place the camera close to y...

If you need to reset your Luna AI Camera for troubleshooting, transferring ownership, or connecting to a different Wi-Fi network, follow these steps. Keep in mind that resetting the camera remov...

Choose the Perfect Plan for Your Home Security Needs At Luna AI, we understand that every home has unique security needs. That’s why we offer a range of subscription plans—Solo Security, Enhanced S...

Yes, you can use your Luna AI camera at a different location. However, there are a couple of conditions depending on whether you are using the same Wi-Fi network or a new one. Using the Same Wi-Fi ...

If you’re experiencing issues pairing your camera with the Luna AI app, it may be due to incompatible Wi-Fi settings or weak signal strength. Follow these steps to troubleshoot and successfully pai...

If you're unable to open Live View, view video on the Luna AI app, or encounter a Device Offline message, the issue may be related to data transfer between your device and the app. Follow these ste...

Luna AI: Premium Security Service, is a plan which includes Professional-Monitoring and Send Help features to enhance your home safety. The plan includes state of the art AI powered person detectio...