Why Does My Camera Keep Going Offline?

The InstaVision app is designed to maintain a stable connection even with low network speeds.

However, if your camera appears offline, it means the camera has lost its internet connection. Here are some common causes and solutions:

1. Ensure the Camera is Powered On

• Make sure the camera is plugged in and receiving power.
• If using a battery-powered model, check the battery level.

2. Check Your Wi-Fi Connection

• Verify that the camera is connected to the correct Wi-Fi network.
• Ensure your router is powered on and functioning properly.

3. Confirm Your Internet Access

• Test your Wi-Fi by loading a webpage or streaming video on another device.
• If other devices are slow or disconnected, your internet may be the issue.

4. Restart Your Router and Camera

• Power cycle both your router and camera:
  • Turn off your router and camera.
  • Wait 30 seconds.
  • Turn them back on and check if the camera reconnects.

5. Check Camera Placement

• If the camera is too far from the router, it may have a weak signal.
• Move the camera closer to the router or consider using a Wi-Fi extender.

6. Look for Internet Service Outages

• Your Internet Service Provider (ISP) may be experiencing issues.
• Check your ISP’s website or contact them to see if there are any outages.

Still Having Trouble?

If the issue persists, try resetting the camera and reconnecting it to Wi-Fi. For further assistance, please contact our support team. You can call us at [phone] or write to us at [e-mail].