Why Won’t My Camera Connect to 2.4GHz WiFi?

If you're having trouble connecting your InstaVision camera to WiFi, follow these troubleshooting steps to ensure a smooth setup.

Before You Begin: Setup Best Practices

• Place the camera close to your router (within 20 feet) during setup.
• Keep your phone near the camera and ensure it’s on the same 2.4GHz network.
• Have your WiFi password ready and double-check for typos.
• Disable VPNs or firewalls that may interfere with the setup.
• Only add one camera at a time to your account.
• Listen for camera audio prompts and follow in-app instructions.

Common Causes & Fixes

Your Network is Not Set to 2.4GHz

• Ensure your router is broadcasting a 2.4GHz signal, as the camera does not support 5GHz.
• If your router combines 2.4GHz and 5GHz into one name (SSID), temporarily disable 5GHz or create a separate 2.4GHz network.

Incorrect Wi-Fi Password

• Double-check that you’ve entered the correct WiFi password.
• Try re-entering the password or setting up with a simpler password (letters and numbers only).

Camera Too Far from Router

• Ensure the camera is within 20 feet of the router when pairing.
• If you have a mesh WiFi system, make sure the camera is connecting to the nearest node with a strong signal.
• Router Blocking the Connection
• Some networks may block new devices. Try connecting through a mobile hotspot to test if this is the issue.

Router Security Settings

• Use WPA2 security (WPA3 is not supported).
• Disable IPv6 and use IPv4 or IPv4/IPv6 instead.

Restart Your Devices

• Power cycle both your router and camera:
  • Turn off your router and camera.
  • Wait 30 seconds.
  • Turn them back on and try again.