Unable to reset the camera although it is connected to a power source.

If your are unable to reset the camera, follow these troubleshooting steps:

1. Check the Power Connection

• Use the original power adapter and cable provided with the camera. Third-party accessories may not supply the correct power.
• Inspect the cable and adapter for any visible damage. If damaged, replace them with compatible accessories.
• Try plugging the camera into a different outlet to rule out power issues.

2. Test with a Different Power Source

• Plug the camera into a different wall outlet to check if the issue is with the original outlet.
• If using a power strip or surge protector, plug the camera directly into the wall to ensure it’s receiving enough power.

3. Power Cycle the Camera

• Unplug the camera from power.
• Wait 30 seconds, then plug it back in.
• Try resetting the camera now. 

4. Contact Support

• If your camera still does not reset after these steps, please reach out to our customer support team for further assistance. You can call us at [phone] or write to us at [e-mail].

We’re here to help you get your camera working again!