Why Didn’t I Receive a Verification Email?

If you didn’t receive a verification email after signing up for Luna AI, follow these steps to troubleshoot the issue:

1. Check Your Spam or Junk Folder

• Sometimes, emails may be filtered into your Spam, Junk, or Promotions folder.
• Search for “Luna AI” in your email inbox to locate the message.

2. Wait a Few Minutes

• Emails can take a couple of minutes to arrive, especially during high traffic periods.

3. Verify Your Email Address

• Double-check that you entered the correct email address during sign-up.
• If the email address was incorrect, sign up again using the correct one.

4. Request a New Verification Email

• Open the Luna AI app and log in with your credentials.
• If your email is not verified, you’ll see an option to resend the verification email.
• Click the Resend Email button and check your inbox again.

5. Check Your Email Provider’s Filters

• Some email providers, like corporate or educational emails, may block automated messages.
• If possible, try signing up with a personal email address (Gmail, Yahoo, Outlook, etc.).

6. Still Not Receiving the Email?

• Add [e-mail] to your email contacts to prevent filtering.
• Try signing up with a different email provider.

Still Need Help?

If you’ve tried these steps and still haven’t received your verification email, please contact our support team for assistance. You can call us at [phone] or write to us at [e-mail].